Privacy Policy
This Privacy Policy explains how Basstab Pro ("we," "us," or "our"), operated by Will Daley, collects, uses, and shares information when you use our website, web application, and desktop application (together, the "Service").
1. Information We Collect
| Category | What it includes |
|---|---|
| Account information | Username, email address, and a securely hashed password (we never store your password in plain text). |
| Uploaded audio and derived data | Audio files you upload or import, the separated stems, and the resulting transcriptions/tablature, stored so you can access your library later. |
| Payment information | Processed directly by Stripe. We receive confirmation of purchases and credit balances, not your full card number. |
| Support requests | The email address and message you submit through "Contact support," and any follow-up replies. |
| AI chat messages | Messages you send to the in-app chat assistant, along with relevant song context, so a response can be generated. |
| Usage and device data | Standard technical data such as IP address, browser type, and app version, collected through normal server logging and (on the website, with your consent) analytics cookies. |
2. How We Use Information
- Provide, maintain, and improve the Service, including generating transcriptions and chat responses.
- Process payments and maintain accurate credit balances.
- Send transactional email, such as email verification, purchase receipts, and support replies.
- Detect, prevent, and respond to fraud, abuse, and security issues.
- Comply with legal obligations.
We do not sell your personal information, and we do not use your uploaded audio to train shared or third-party-facing machine learning models.
3. How We Share Information
We share information only with the service providers needed to operate Basstab Pro, each acting on our behalf:
- Amazon Web Services — hosting, file storage, database storage, and transactional email delivery.
- Stripe — payment processing.
- Anthropic — generating responses for the in-app AI chat assistant, using your chat messages and relevant song context.
- AcoustID / MusicBrainz — an audio fingerprint derived from your upload, used only to check for a match against known commercial recordings for the copyright notice feature.
- Google Analytics — website usage analytics, only after you consent via the cookie banner (EU visitors) or as otherwise permitted by applicable law.
We may also disclose information if required by law, legal process, or to protect the rights, property, or safety of Basstab Pro, our users, or others.
4. The Desktop Application
When you analyze a song using the desktop application, audio processing happens locally on your computer, and the original audio file is not uploaded to our servers. Song metadata and your library entry are synced to your account so the song appears in your library across sessions. If you choose to enable stem sync, your local stems are encrypted on your device before being uploaded, using a passphrase-derived key that we never receive — we cannot decrypt synced stems ourselves.
5. Data Retention
We retain your account and library data for as long as your account is active. If you delete your account or an individual song, we remove the associated library entry and stored audio/stem files, though residual copies may briefly persist in backups before they are purged in the normal course of our retention cycle.
6. Security
We use industry-standard measures to protect your information, including encrypted transport (HTTPS/TLS), bcrypt password hashing, and access controls on our cloud infrastructure. No method of transmission or storage is perfectly secure, and we cannot guarantee absolute security.
7. Your Rights and Choices
- Access and portability — you can view and download your library and transcriptions at any time from within the app.
- Correction — you can update your account information from the app's profile settings.
- Deletion — you can delete individual songs or your entire account (including associated data) from within the app.
- Analytics opt-out — website visitors can decline analytics cookies via the cookie banner; declining does not affect your ability to use the Service.
If you are located in the European Economic Area, United Kingdom, or a US state with a comprehensive privacy law (such as California), you may have additional rights, including the right to object to or restrict certain processing, and the right to lodge a complaint with your local data protection authority. Contact us at hello@basstab.pro to exercise any of these rights.
8. Children's Privacy
The Service is not directed to, and is not intended for use by, anyone under 16 years old. We do not knowingly collect personal information from children under 16. If you believe a child has provided us with personal information, contact us and we will delete it.
9. International Data Transfers
Our infrastructure is hosted in the United States. If you access the Service from outside the United States, your information will be transferred to and processed in the United States, which may have different data protection laws than your home jurisdiction.
10. Changes to This Policy
We may update this Privacy Policy from time to time. If we make material changes, we will update the effective date above and, where appropriate, provide additional notice.
11. Contact
Questions about this Privacy Policy, or requests relating to your personal information, can be sent to hello@basstab.pro.